Rowan Marcus
Manager of IT Operations
Dedicated IT Professional with 10 years experience in IT support, administration, and management in the complex K-12 Public School world. Adept at leading teams, optimizing infrastructure, and driving technology initiatives to improve efficiency and security in education.
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Technical Skills
- Operating Systems: Windows Server 2012 - 2022, Windows 11, macOS, and iOS
- Networking: Alcatel-Lucent, Juniper, and Aerohive, LAN/WAN/WLAN
- Virtualization: vCenter, vSphere 6.0+
- Cloud Platforms: Google Workspace and ChromeOS Administration
- Security: Jamf MDM, FileWave MDM, ManagedMethods, Sophos MDR, Crowdstrike MDR
- Systems: Avigilon, Genetec Security, NEC, Avaya VoIP, Active Directory
- Scripting & Code: PowerShell, HTML, CSS, SQL
- Productivity Tools: Google Workspace (Sheets, Docs, Slides), Microsoft Office
Management & Leadership
- Project Management
- Team Leadership & Mentoring
- Budget Management & Procurement
- E-rate Management
- Strategic Technology Planning
- Vendor Negotiation & Management
- Standard Operating Procedures
- Professional Development & Training
Compliance & Education Sector
- FERPA & Student Data Privacy
- CIPA & COPPA
- K-12 Tech Integration Support
- Educational Software Deployment
- Diverse User Group Support (Socioeconomicly & Technically)
Projects
FileWave MDM Implementation
Role: System Administrator
Challenge: Implementing and rolling out District-Wide MDM platform for over 2,000 Macs, PCs, and iPads. Also coordinating and leading appropriate professional development and training for District Technicians.
Actions: Working with FileWave, setup and configured on-prem MDM server from the ground up, ensuring best practice and increased efficieny for device management.
Results: Vastly improved turnaround time for new device deployment, and ongoing endpoint management (patching, upgrades, and remote support).
Helpdesk, Inventory, and Lifecycle Overhaul
Role: Manager of IT Operations
Challenge: District did not have an adequate inventory management system or a helpdesk ticketing system in place. This made tracking devices and user issues almost impossible.
Actions: Worked with District leadership and IT Team to rollout IncidentIQ platform for Staff helpdesk requests, as well as implement device lifecycle policies for 2,000 Chromebooks, 800 Staff Laptops, and 400 iPads.
Results: Overall IT process and timeline for ticket resolution has improved exponentially, and District now has a concrete understanding of what devices exist, where they are, and who has them. This has translated to the creation of a 5-year device replacment plan.
New School Building Project
Role: School IT Representation
Challenge: The new Elementary School being built requires extensive IT oversight to ensure proper equipment, planning, network implementation, and ongoing support.
Actions: Working closely with the OPM and the Architect's Technology Consultant, I have been instrumental in providing insight and direction for any new technology and infrastructure.
Results: Being involved in the building project will help to ensure the Students and Staff walk into a fully functiontional 21st Century learning facility.
Certifications
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METAA Certified Chief Technology OfficerMassachusets Educational Technology Administrators Association
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Alcatel-Lucent Enterprise OmniSwitch LAN ACFEAlcatel-Lucent Enterprise
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Amplified IT Google Workspace (Level 1,2, and Security)Amplified IT
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Google Certified Workspace AdministratorGoogle