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Rowan Marcus

IT Operations Manager

Dedicated IT Professional with 10 years experience in IT support, administration, and management in the complex K-12 Public School world. Adept at leading teams, optimizing infrastructure, and driving technology initiatives to improve efficiency and security in education.

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Experience Skills Projects Certifications

Experience

Winchester Public Schools

IT Operations Manager - August 2023 - Present
  • Oversee all day to day IT Operations, ensuring adherence to workflows and operating procedures.
  • Collaborate with the Coordinator of Digital Learning and Director of Finance & Operations to plan district-wide technology initiatives, managing a $1M budget including grants, erate funds, and capital projects.
  • Serve as an escalation point for all network and systems issues, managing Alcatel-Lucent LAN/WAN/WLAN infrastructure, Google Workspace, Windows Server 2016-2019, VoIP, and access control systems.
  • Lead all technology based projects including eRate infrastructure replacement, virtualization refresh, and new building projects.

Cambridge Public Schools

System Administrator - August 2019 - August 2023
  • Performed daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes.
  • Provided Tier III support for all constituents across 14 District buildings.
  • Aided school-based Technicians in Management of 1,500 Macs and 1,000 PCs using MDM tools.
  • Maintained and supported all LAN/WAN/WLAN infrastructure, VoIP, MDM, security systems, and all others as needed.
  • Provided extensive support to students, staff, and families during Remote/Hybrid learning including managing an on-site help desk during the closure.

Malden Public Schools

Technical Support - June 2015 - August 2019
  • Provided day to day technology support to classrooms and District projects as required.
  • Assisted in District-wide network infrastructure upgrade (Extreme) including wireless access and switching infrastructure across all school buildings.
  • Spearheaded classroom desktop upgrades to Windows 10 across District buildings.

Skills

Technical Skills

  • Operating Systems: Windows Server 2012 - 2022, Windows 11, macOS, and iOS
  • Networking: Alcatel-Lucent, Juniper, and Aerohive, LAN/WAN/WLAN
  • Virtualization: vCenter, vSphere 6.0+
  • Cloud Platforms: Google Workspace and ChromeOS Administration
  • Security: Jamf MDM, FileWave MDM, ManagedMethods, Sophos MDR, Crowdstrike MDR
  • Systems: Avigilon, Genetec Security, NEC, Avaya VoIP, Active Directory
  • Scripting & Code: PowerShell, HTML, CSS, SQL
  • Productivity Tools: Google Workspace (Sheets, Docs, Slides), Microsoft Office

Management & Leadership

  • Project Management
  • Team Leadership & Mentoring
  • Budget Management & Procurement
  • E-rate Management
  • Strategic Technology Planning
  • Vendor Negotiation & Management
  • Standard Operating Procedures
  • Professional Development & Training

Compliance & Education Sector

  • FERPA & Student Data Privacy
  • CIPA & COPPA
  • K-12 Tech Integration Support
  • Educational Software Deployment
  • Diverse User Group Support (Socioeconomically & Technically)

Projects

FileWave MDM Implementation

Role: System Administrator

Challenge: Implementing and rolling out District-Wide MDM platform for over 2,000 Macs, PCs, and iPads. Also coordinating and leading appropriate professional development and training for District Technicians.

Actions: Working with FileWave, setup and configured on-prem MDM server from the ground up, ensuring best practice and increased efficiency for device management.

Results: Vastly improved turnaround time for new device deployment, and ongoing endpoint management (patching, upgrades, and remote support).

Helpdesk, Inventory, and Lifecycle Overhaul

Role: Manager of IT Operations

Challenge: District did not have an adequate inventory management system or a helpdesk ticketing system in place. This made tracking devices and user issues almost impossible.

Actions: Worked with District leadership and IT Team to rollout IncidentIQ platform for Staff helpdesk requests, as well as implement device lifecycle policies for 2,000 Chromebooks, 800 Staff Laptops, and 400 iPads.

Results: Overall IT process and timeline for ticket resolution has improved exponentially, and District now has a concrete understanding of what devices exist, where they are, and who has them. This has translated to the creation of a 5-year device replacement plan.

New School Building Project

Role: School IT Representation

Challenge: The new Elementary School being built requires extensive IT oversight to ensure proper equipment, planning, network implementation, and ongoing support.

Actions: Working closely with the OPM and the Architect's Technology Consultant, I have been instrumental in providing insight and direction for any new technology and infrastructure.

Results: Being involved in the building project will help to ensure the Students and Staff walk into a fully functional 21st Century learning facility.

Certifications

  • METAA Certified Chief Technology Officer
    Massachusetts Educational Technology Administrators Association
  • Alcatel-Lucent Enterprise OmniSwitch LAN ACFE
    Alcatel-Lucent Enterprise
  • Amplified IT Google Workspace (Level 1,2, and Security)
    Amplified IT
  • Google Certified Workspace Administrator
    Google

Get In Touch

Interested in discussing opportunities or connecting?

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